Return & Exchange Policy
All products sold at Cute Cute Darling will have a 14 days return policy!
Return or Exchange of product must be in its original condition, original packing and not abused. Buyer must inform us at [email protected] within 14 days period as of the INVOICE DATE of the product before returning the product.
* We only accept the returned product that we have been notified within 3 days of your receipt of the items and after confirming the reason for return and the product's condition.
* Product(s) must be returned within 7 days after our confirmation.
Return or Exchange is Accepted in the following situation:
(1) Wrong product(s) was delivered. (In case of wrong shipment)
(2) Other reasons at Cute Cute Darling Management's discretion (The return cost will be the responsibility of the customer.)
* For the above cases except no. (2), we will bear the returning shipping cost. However, customers are required to advance the returning cost and we will reimburse the fee at a later date.
* Exchanges are accepted only when the product is in stock. If the product(s) is out-of-stock, we will refund the paid money or allow you to swop for another item that is of the same amount.
Please note that for hygiene reason, we will not accept the return or exchange in the following cases:
(1) Products that were used or worn.
# Footwear
# Items sold under "Clearance Corner"
(2) Return of a part of suit or set is not accepted.
(3) Merchandise that has been adjusted or cleaned by the Customer.
(4) Merchandise that has been soiled or damaged by the Customer.
(5) Merchandise that has been kept unclaimed for more than 15 days after receipt without any compelling reasons.
(6) Product(s) are returned without our confirmation.
How to send back
After contacting us, we will inform you if we accept the return or exchange via e-mail. When the return or exchange is accepted, customer must ship the product(s) back to Cute Cute Darling within 7 days after our confirmation.
Refund will be made through customer's bank account.
All products sold at Cute Cute Darling will have a 14 days return policy!
Return or Exchange of product must be in its original condition, original packing and not abused. Buyer must inform us at [email protected] within 14 days period as of the INVOICE DATE of the product before returning the product.
* We only accept the returned product that we have been notified within 3 days of your receipt of the items and after confirming the reason for return and the product's condition.
* Product(s) must be returned within 7 days after our confirmation.
Return or Exchange is Accepted in the following situation:
(1) Wrong product(s) was delivered. (In case of wrong shipment)
(2) Other reasons at Cute Cute Darling Management's discretion (The return cost will be the responsibility of the customer.)
* For the above cases except no. (2), we will bear the returning shipping cost. However, customers are required to advance the returning cost and we will reimburse the fee at a later date.
* Exchanges are accepted only when the product is in stock. If the product(s) is out-of-stock, we will refund the paid money or allow you to swop for another item that is of the same amount.
Please note that for hygiene reason, we will not accept the return or exchange in the following cases:
(1) Products that were used or worn.
# Footwear
# Items sold under "Clearance Corner"
(2) Return of a part of suit or set is not accepted.
(3) Merchandise that has been adjusted or cleaned by the Customer.
(4) Merchandise that has been soiled or damaged by the Customer.
(5) Merchandise that has been kept unclaimed for more than 15 days after receipt without any compelling reasons.
(6) Product(s) are returned without our confirmation.
How to send back
After contacting us, we will inform you if we accept the return or exchange via e-mail. When the return or exchange is accepted, customer must ship the product(s) back to Cute Cute Darling within 7 days after our confirmation.
Refund will be made through customer's bank account.